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Samples may be subject to additional administrative and/or testing charges once received by the lab.
SAMPLE TURNAROUND TIME
All laboratory results will be reported within 10 working days of receipt of sample, unless specified for non-routine tests, which may require extended analysis time. Most routine analysis is available within 3 days of receipt of sample. Samples designated as “RUSH” analysis may be subject to additional costs.
Samples received by the laboratory with incomplete or missing documentation will be held pending receipt of instruction from the client. This may affect the sample turnaround time, or the analysis on time critical samples, which cannot be guaranteed in such situations.
Reports of Analysis will be issued as facsimile or email. Results may also be available by mail upon request. Electronic data can also be forwarded in a format suitable to the client, at no additional charge, providing the request is reasonable and is within the capability of Central Testing Laboratory Ltd’s electronic technology. Reports and analytical data will be retained for a period of five (5) years from the date of reporting. An additional charge may apply for accessing data or reports older than 12 months from the reporting date.
SAMPLE RECEIPT / CUSTODY / STORAGE
All samples submitted, as well as sample containers will be retained for a period of 30 days for most samples, and 14 days for liquid samples. Samples can be stored beyond the normal retention period at the client’s request, which are subject to a storage surcharge. Return of samples and containers to the client may be done by written request only, and is at the discretion of Central Testing Laboratory Ltd.
Wherever applicable, Central Testing Laboratory Ltd. will employ analytical methods that have been recognized by external bodies, and are validated internally according to Central Testing Laboratory Ltd. SOP’s (Standard Operating Procedures). These external bodies may include AOAC, and AACC, among others. Central Testing Laboratory Ltd reserves the right to refuse to perform analysis if the laboratory deems not to have the capability or resources required for the analysis. This decision can be based on the lab facilities, equipment and instrumentation, expertise, scheduling and capacity, and proper Quality Control specifications.
PRICING / PAYMENT
Pricing may vary depending on the sample type and condition to be determined by Central Testing Laboratory Ltd. Central Testing Laboratory Ltd requires payment for all services in advance of analysis unless the client has an account with the laboratory in good standing.